REDTECH One Ticket2Call Queue Management and Ticketing System for Every Service Operation

Ticket2Call is a configurable queue management system that connects visitor registration, printed queue tickets, staff calling, public displays and service tracking. Each organization sets its own services and visitor requirements for every location, which suits banks, clinics, government offices, collection agencies, supplier payment release and other service operations.

Registration and proof of payment are subject to REDTECH verification and approval. Already applied? Check application status.

Now serving

Ticket

B018

Check release

Proceed to

Counter 01

Q007

B019

R011

Demo data Calling display. Numbers change every few seconds.

Operations

Demo data

Demo tickets for Supplier payments
Ticket no.	Service type	Status	Counter
B016	Check release	Completed	Counter 02
B017	Check release	In service	Counter 03
B018	Check release	Called	Counter 01
Q007	Payment status inquiry	Waiting	—
B019	Check release	Waiting	—

Configurable services

Services, visitor forms, stages and numbering set by your administrator.
Multiple locations

Separate counters, devices and numbering at each site.
Live ticket tracking

Each ticket's status and times recorded from issue to close.

What Ticket2Call does

Ticket2Call manages the visitor's journey from registration to service completion. A visitor selects a service on a kiosk or is helped at reception, gives the information that transaction requires, and receives a printed queue number. Staff call numbers from their assigned counters, and a separate public screen shows which number is being served and where the visitor should go.

Each client configures its own services, visitor forms, queue numbering, priority rules, staff assignments, counters and service stages from the administrator portal. A bank may ask for a transaction type; a supplier payment office may ask for a payment reference and route the visitor through verification before release. These settings are adjusted without routine developer intervention.

One client account can hold several locations. Authorized users monitor waiting and completed tickets, review transfers and service outcomes, and produce reports by location, service, counter or period. Every client's account and records stay separate, even though all clients reach Ticket2Call through the same platform.

From registration to the first number called

Four stages, and REDTECH handles the second. Nothing goes live until REDTECH has verified your payment and approved the account, and your administrator decides what the kiosk, display and counters show.

See what registration asks for

Register and subscribe
Your organization

Enter your organization, contact person and intended administrator, choose your industry and intended uses, pick a plan, pay the initial amount and upload proof of payment.

You receive an application reference and access key to follow its status.
REDTECH verifies payment and approves
REDTECH

A REDTECH officer checks your proof against the payment received. Verification is a separate step from your upload. A REDTECH superuser then approves the application.

If something needs correcting, the application comes back to you with a note, and you resubmit.
Configure services, forms and devices
Your administrator

Your administrator activates the account through a secure invitation, then sets up locations, counters, services, visitor form fields, calling rules and users, pairs kiosks and displays, and publishes the configuration.

Ordinary changes are made in the back office, without developer work.
04
Operate
Your staff and visitors

Every visit follows the same path, and every step is recorded.
1. Kiosk
  
  The visitor picks a service and answers its form.
2. Printed ticket
  
  Number, service and instructions on paper.
3. Calling display
  
  The number is called to a named counter.
4. Counters
  
  Staff call, serve, transfer and complete.
5. Reports
  
  Waiting and service times by service and staff.

One engine, configured for each operation

Industry and intended use are recorded separately: a manufacturer can register under manufacturing and use Ticket2Call for supplier payment release. REDTECH can assign a starting template, which your administrator then adjusts.

What each industry typically configures
Operation	Typical services	Visitor form asks for	Stages and records
Banking and financial services	Deposit, withdrawal, account opening and inquiry, loan inquiry	Deposit type, purpose of visit, loan type. Account numbers are entered by staff only.	Teller or customer service stage, with priority lanes for senior citizens, persons with disability and pregnant visitors.
Collections and payments	Payment, settlement request, document submission	Account reference. The nature of the inquiry is recorded by staff.	Account officer, then cashier. A payment record with reference, amount and method.
Supplier payment release	Check release, payment status inquiry, submission of requirements	Supplier name, voucher reference, and whether the claimant is the payee or an authorized representative.	Record lookup, identity and authority check, release. A release record with the recipient's acknowledgment.
Government and public services	New application, claiming and release	Transaction type and any existing reference number.	Receiving, assessment and cashier windows, with statutory priority lanes.
Clinics and diagnostic centers	Consultation, laboratory, results claiming	Whether the patient has an appointment, and its reference. Patient details stay off public screens.	Registration, then consultation room. Separate laboratory and results queues.
Custom operations	Any walk-in service you define	Short text, numbers, dates, choices, yes or no, email, mobile number and acknowledgments.	Your own stages, outcomes, number prefixes, reset rules and priority categories.

Subscription plans

Priced per month, with a minimum term of twelve months. These are the amounts the registration form shows, and they are fixed in your application when you choose a plan.

Ticket2Call Standard

One location with kiosk, calling display and printer. Suited to a single branch or office.

₱2,000.00 per month

Plus 12% tax: ₱2,240.00 per month with tax.

Minimum term: 6 months
Total minimum commitment: ₱12,000.00 before tax
Initial payment: The initial payment covers the first month of the subscription.
After the initial payment: Monthly payments of 2,000.00 plus applicable tax, due on day 5 of each month from month 2 of the term.

Amount due on enrollment

Subscription, 1 month at ₱2,000.00: ₱2,000.00
Setup fee, one time: ₱10,000.00
Tax (12%): ₱1,440.00
Initial amount due: ₱13,440.00

Included capacity

1 Location
8 User accounts
5 Counters
1 Kiosk
3 Calling displays
1 Ticket printer

Ticket2Call Multi-site

Up to five locations with separate numbering, devices and reports per site.

₱12,500.00 per month

Plus 12% tax: ₱14,000.00 per month with tax.

Minimum term: 12 months
Total minimum commitment: ₱150,000.00 before tax
Initial payment: The initial payment covers the first 3 months of the subscription.
After the initial payment: Monthly payments of 12,500.00 plus applicable tax, due on day 5 of each month from month 4 of the term.

Amount due on enrollment

Subscription, 3 months at ₱12,500.00: ₱37,500.00
Setup fee, one time: ₱15,000.00
On-site installation, one time: ₱7,500.00
Tax (12%): ₱7,200.00
Initial amount due: ₱67,200.00

Included capacity

5 Locations
80 User accounts
40 Counters
5 Kiosks
10 Calling displays
5 Ticket printers

Submitting a registration and proof of payment does not activate an account. Each payment is verified by REDTECH, and each application is subject to REDTECH approval before the client account is created. Plans continue after the minimum term under the renewal terms shown in the subscription terms.

Talk to REDTECH

Ask about plans, devices and printers, or how your operation would be set up before you register. If you have already applied, check its status with your reference and access key.

Check application status Privacy notice

Email: queuecore@redtech.example
Telephone: +63 2 0000 0000
Office: Replace with REDTECH office address
Operated by: REDTECH DYNAMICS SOLUTIONS CORP.